Our Policies
Refund Policy for Digital Templates
Due to the nature of our digital products, all sales of downloadable templates, contracts, and business resources are final. Once a digital product has been successfully downloaded, it is considered delivered, accessed, and used, and no refunds will be issued.
If you experience technical difficulties and are unable to download your purchased PDF template, please contact us at frameworkcoo@outlook.com within a reasonable timeframe so we can assist with resolving the issue.
If you need a template in a different file format or have specific formatting requirements, please contact us at frameworkcoo@outlook.com before purchase or after purchase, and we will do our best to determine how we can assist with your needs.
By purchasing a digital template, you acknowledge and agree to this refund policy.
Online Course Refund Policy
We are committed to providing high-quality educational content. Due to the digital nature of our online courses, refunds are limited.
- Refunds may be requested only if you have not accessed or started the course.
- Once a course has been accessed, viewed, or any course materials have been downloaded, the purchase is considered used and is no longer eligible for a refund.
- If you experience technical issues that prevent you from accessing your purchased course, please contact us at frameworkcoo@outlook.com. We will make every reasonable effort to resolve the issue promptly.
- If a refund is approved because the course was never accessed, it will be issued to the original method of payment.
By purchasing an online course, you acknowledge and agree to this refund policy.
Assessment Refund Policy
Our Business Assessments and Independent Contractor Assessments are digital products that provide immediate access to proprietary content, scoring, and educational resources. Due to the nature of these products, all assessment purchases are final.
- Refunds may be requested only if you have not started or accessed the assessment.
- Once an assessment has been accessed, started, submitted, or results have been generated, it is considered used and is no longer eligible for a refund.
- If you experience technical issues that prevent you from accessing your purchased assessment, please contact us at frameworkcoo@outlook.com. We will work to resolve the issue as quickly as possible.
- If a refund is approved because the assessment was never accessed, it will be issued to the original method of payment.
By purchasing a Business Assessment or Independent Contractor Assessment, you acknowledge and agree to this refund policy.